Refund & Cancellation Policy
Effective Date: 25/05/2025
Last Updated : 25/05/2025
At Everlybeing, your mental well-being and satisfaction are our top priorities. We strive to provide high-quality digital services, including mood tracking, expert consultations, and mental health content. This Refund & Cancellation Policy outlines your rights and our responsibilities related to refunds and cancellations.
1. Consultation & Coaching Services
- All bookings for psychiatric consultations or 1-to-1 coaching sessions are non-refundable once confirmed, unless:
- The expert cancels or fails to attend.
- There is a verified technical error preventing the session from occurring.
- Rescheduling is allowed up to 2 days before the scheduled session. Missed appointments without notice will not be refunded.
2. Webinars, Workshops & Events
- Tickets to webinars or digital events are non-refundable.
- If an event is canceled or rescheduled by Everlybeing, you are eligible for a full refund or a free transfer to the next event.
3. Subscription Plans
- You may cancel your subscription at any time, but partial refunds are not issued for remaining days in the billing cycle.
- If you believe you were charged in error (e.g., double billing), please contact our support team within 7 days of the transaction for resolution.
4. Digital Products & Content
- All digital tools, mood insights, tracking reports, and downloadable resources are non-returnable and non-refundable once accessed.
- In case of accidental or duplicate purchases, contact support within 24 hours
5. Processing Refunds
- Approved refunds will be processed within 3–5 business days to your original payment method.
- Refunds may take additional time to appear in your bank or credit card statement depending on your provider.
6. How to Request a Refund
Please email us at support@everlybeing.com with:
- Full name
- Registered email and phone
- Service and transaction details
- Reason for the request.
7. Policy Updates
We may update this policy from time to time. All changes will be reflected here, and continued use of our services implies acceptance of those changes.
